Q1. Are you a manufacturer or a trading company?
A: We are a manufacturer of faucets with over 35 years of experience. In addition to faucets, we also have a mature supply chain to help you find other sanitary ware products.
Q2. What is the minimum order quantity (MOQ)?
A: Our MOQ is 100pcs for chrome color and 200pcs for other colors. However, we also accept smaller quantities for initial orders so that you can test our product quality before placing a larger order.
Q3. What type of cartridge do you use, and what is their lifespan?
A: For standard faucets, we use high-quality cartridges. The lifespan of our cartridges depends on various factors such as usage, water quality, and maintenance. However, on average, our cartridges last for a significant period of time before needing replacement.
Q4. Do you offer any warranty on your products?
A: Yes, we provide a warranty for our faucet products. The warranty period may vary depending on the specific product, but we ensure coverage for any manufacturing defects or faulty parts. Please refer to our warranty policy for more details.
Q5. How about the delivery time?
A:Our delivery time is 35-45 days after we receive your deposit payment.
Q6. How can I get a sample?
A:If we have the sample in stock, we can send you anytime, but if the sample is not available in stock, we need to prepare for it.:
1/ For sample delivery time: general we need about 7-10days
2/ For how to send the sample:you can choose DHL, FEDEX or TNT or other available courier.
3/ For sample paymentt, Western Union or Paypal are both acceptable. You can also transfer directly to our company account.
Q7. Can you produce according to customers’ design?
A:Sure, we have our own professional R&D team to support you, OEM & ODM are both welcome.
Q8. Can you print our logo/brand on the product?
A: Sure, we can laser print customer’s logo on the product with the permission from customers.Customers need to provide us a logo usage authorization letter to allow us to print customer’s logo on the products.